Frequently Asked Questions
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What is DIYvinci and how is it different from DIYvinci Market?
DIYvinci is a retail seller of craft kits, art supplies, and home decor and works with specific third-party vendors for inventory. DIYvinci is the parent company of DIYvinci Market – a separate marketplace for independent sellers.
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Does DIYvinci Market have an app?
Currently, we do not have an app. However, we do have plans to launch a unique app experience for sellers and buyers in April 2020. Please sign up for our e-newsletter for future announcements regarding the app launch.
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Does DIYvinci Market own the content and businesses in the marketplace?
DIYvinci Market is not responsible for the content in the individual shops within the marketplace. Additionally, all products and content of seller shops remain the intellectual property of the businesses representing them.
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What items are allowed on DIYvinci Market?
Please see the full list of categories we accept here. Please be aware that we do not accept drug paraphernalia, weapons, pornographic materials, or items promoting illegal activities. DIYvinci Market also does not accept CBD products, non-handmade items or food items at this time.
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What does it cost to open a shop in the marketplace?
DIYvinci Marketplace offers a range of shop plans suited to fit your budget. Please see our detailed monthly plan structure here.
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What is required to become a seller through DIYvinci Market?
Potential sellers must apply here. We require you to have a business name as well as a plan for what you want to sell on your storefront.
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Are sellers required to conduct their own customer service or does DIYvinci Market do that?
Sellers on DIYvinci Market are required to handle all business operations, including customer service. If sellers have any questions or need assistance with customer service, contact us here.
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What about shipping? Are sellers responsible for shipping orders?
Yes, sellers are responsible for getting orders to their customers in a timely manner. Sellers can connect their Shippo accounts for label printing and live shipping rates.
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Does the DIYvinci Market platform collect sales tax?
Yes, we are affiliated with Tax Jar, which will automatically collect and calculate the correct sales tax amount based on the address sellers provide. The collected tax will be sent to the seller for them to report and submit as required. Additional tax reporting and filing is available through Tax Jar. You must set up a Tax Jar account and connect it to your DIYvinci Market seller account for this information.
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What fees do you charge sellers?
DIYvinci Market does not charge listing fees and does not take a percentage of orders placed with your shop. The only fee charged is a monthly subscription based on your chosen tier. View our subscription levels here.
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Are there transaction fees for credit card processing?
Yes, there is a credit card processing fee. This is handled completely through Stripe. Please see this page for Stripe’s current fee schedule.
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Do you offer sellers refunds?
We do not offer refunds for partially used subscriptions at this time. Please contact us if you need assistance.
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Can I upgrade or downgrade my seller subscription?
Yes! You are never locked in your subscription and can switch or cancel your plan at any time. Please note that we do not offer refunds for partially used plans that have been canceled. However, if you switch between either of the paid plans you will only have to pay the difference or will be credited the difference.
If you downgrade your plan and have fewer listings available to you, your previous extra listings will be set to draft. This allows you to choose which ones you would like to be available live.
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Does DIYvinci Market allow returns?
While DIYvinci Market does not handle returns, returns are possible through the individual sellers. Please contact the independent seller you purchased through to process your return.
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Can anyone purchase from DIYvinci Market?
Yes, anyone and everyone from all over the world are welcome to purchase from our sellers. The site features a currency converter tool which will display prices in your local currency as well as USD. Please note, that while you can view items in your preferred currency, all orders are currently processed in USD.
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Do you need to set up a buyer account or just check out as a guest?
Buyers can choose to either set up an account or check out as a guest. However, if you sign up for an account, you do have access to order tracking, wish lists, notifications, and a messaging system where you can communicate with shop owners.
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Am I able to purchase personalized products on DIYvinici Market?
Yes, some specific sellers offer personalization / customization services. Browse our current sellers in the services category.
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Are all products handmade?
Yes, everything you see is handmade and/or designed! DIYvinci Market values the handmade crafter community. All sellers must meet specific handmade requirements before selling on the platform.
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There’s an issue with my order. Who do I contact?
All questions about orders must be directed to the individual seller. If you do not receive a response from the seller, contact us via the form here. Note: You must have an account to submit a request via the form.
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Does DIYvinci Market allow returns?
While DIYvinci Market does not handle returns, returns are possible through the individual sellers. Please contact the independent seller you purchased through to process your return.
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Can items from businesses in DIYvinci Market be purchased at wholesale prices?
Yes. Business retailers must first apply for a wholesale account to be able to purchase items at wholesale prices from sellers on DIYvinci Market.
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Who is able to apply for a wholesale account?
Business owners in the United States are able to sign up for a wholesale account at this time.
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What is required to get a wholesale account?
Your business name, DBA, and Tax ID and or Social Security Number are needed to verify you are indeed a business before purchasing wholesale through our sellers.
