Frequently Asked Questions

General 3 questions
Sellers 10 questions
Shoppers 6 questions
  • Does DIYvinci Market allow returns?

    While DIYvinci Market does not handle returns, returns are possible through the individual sellers. Please contact the independent seller you purchased through to process your return.

  • Can anyone purchase from DIYvinci Market?

    Yes, anyone and everyone from all over the world are welcome to purchase from our sellers. The site features a currency converter tool which will display prices in your local currency as well as USD. Please note, that while you can view items in your preferred currency, all orders are currently processed in USD.

  • Do you need to set up a buyer account or just check out as a guest?

    Buyers can choose to either set up an account or check out as a guest. However, if you sign up for an account, you do have access to order tracking, wish lists, notifications, and a messaging system where you can communicate with shop owners.

  • Am I able to purchase personalized products on DIYvinici Market?

    Yes, some specific sellers offer personalization / customization services. Browse our current sellers in the services category.

     

  • Are all products handmade?

    Yes, everything you see is handmade and/or designed! DIYvinci Market values the handmade crafter community. All sellers must meet specific handmade requirements before selling on the platform.

  • There’s an issue with my order. Who do I contact?

    All questions about orders must be directed to the individual seller. If you do not receive a response from the seller, contact us via the form here. Note: You must have an account to submit a request via the form.

Wholesale Buyers 4 questions
No questions matching current filter
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DIYvinci Market